Concessionary Bus Pass Scheme

This involved working with the Department for Infrastructure's transport team to develop and implement a new concessionary bus pass scheme. Having secured Ministerial approval for the scheme, implementation was required to tight timescales. The nature of the scheme meant that engagement with a broad range of stakeholders was also of paramount importance.IPM was responsible for all aspects of the planning and delivery of the new scheme, including engagement with medical professionals and voluntary organisations along with liaison with LibertyBus over the operational aspects of the scheme.As part of this project, IPM has:

  • Developed the overall approach and project plan.

  • Facilitated workshops with the project team.

  • Undertaken engagement/information gathering with key stakeholders, including structured 1:1 interviews.

  • Developed and agreed the process design and supporting guidance documentation.

  • Developed and delivered a communications plan leading up to scheme launch.

  • Working with a local design agency, developed and agreed all promotional material, including application form, web-pages, brochure, poster and screen-based material.

The resulting scheme went live on 1 April 2017 and is now making a real difference to the travel needs of pass-holders.

IPM Limited are an Independent Project Management company based in the Channel Islands and offers public and private sector clients professional, unbiased personal and detailed attention for their infrastructure and property projects.This project involved the development and implementation of a scheme for concessionary bus passes for those with a disability that prevents them from driving.


  • Client:
  • Department for Infrastructure
  • Start Design:
  • October 2016
  • Completion:
  • March 2017
  • Services Provided:
  • Project Management
    Engagement Planning
    Information Gathering
    Workshop Facilitation
    Process Design
    Communications Planning
  • For further information on this Project please Contact:
  • Mick Heald
  • T: 01534 752752
  • E:

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